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Grievance Policy

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Grievance Policy

Departments
Occupational Safety and Health | Community Leadership and Human Services | Applied Health Sciences | Purchase Area Health Education Center


Grievance Policy:

POLICIES

  • A grievance is a college-related problem or condition in which a student or faculty member believes to be unfair, inequitable, discriminatory, or a hindrance to his/her effective performance. 
  • Any student or faculty member has the right to present a grievance to the College of Health Sciences and Human Services.

GRIEVANCE COMMITTEE. A Grievance Committee is established in the College of Health Sciences and Human Services to review grievances that a complainant feels have not been resolved.  There will be a permanent committee consisting of three faculty members called regular members. Each department chair in the College of Health Sciences and Human Services (hereafter called the “College”) will appoint one regular member, thereby providing three members. One student committee member will also be appointed by the Dean (upon recommendation of the appropriate department chair) to serve on the Grievance Committee when student grievances are being considered. At all other times, only the three regular members will serve as committee members.

Membership Changes. All appointments will be made at the beginning of each school year. All regular appointments from the college (3) will be for two years. Appointments will be staggered so that at least one member remains on the committee for the subsequent year. In the event a regular member must leave the committee during their appointment, the department chair for that member must designate a new member to complete the term. 

Committee Chair. The Committee Chair shall be a regular member serving in the second year of their appointment.  The Dean and/or Assistant Dean will recommend a Chair at the beginning of the new academic year.  The Chair shall serve for one school year.

Alternate Members. Alternate committee members will be appointed by appropriate department chairs to temporarily replace regular members who are personally involved in grievances.

PROCEDURES

The protocol for resolving complaints shall consist of the following steps outlined below:

Informal Resolution: When a complainant has a grievance, he/she shall attempt to solve the problem informally by:

1. Discussing the conflict with that person to whom the complaint is addressed in an attempt to resolve the issue. If they are unable to do so, then:

 

2. The complainant should discuss the grievance with his/her immediate supervisor or instructor.  2. If the complainant is not satisfied with an informal decision, he/she may submit a formal grievance according to the following procedure. 

Grievance Committee Resolution:

1.         Obtain a Grievance Form from the administrative assistant to the Dean of the College of Health Sciences and Human Services.( A copy of the Grievance Form is found in the appendix).

2.         Submit the completed written grievance to the Dean’s administrative assistant, who will forward a copy of the grievance to the Chair of the Grievance Committee.

3.         The Grievance Committee Chair will forward a copy of the complaint to the remaining committee members and the defendant.  If any additional information is requested, it is the responsibility of the Grievance Committee Chair to obtain the information and provide it to all parties.

4.         An initial hearing of the grievance will be heard by the Grievance Committee within two calendar weeks of receiving the grievance. (See item number 6 for summer grievances) Involved parties and the Committee members will be notified by committee Chair of the date and time of the hearing.

5.         Following the hearing, the committee will forward a recommendation to the complainant, the defendant and the Dean’s office. Unless the committee requires additional time, the recommendations of the committee will be rendered within two calendar weeks after the initial meeting.

6.         All academic grievances must be filed in the semester of the grievance or if the grievance occurs at the end of the academic semester, within two weeks of the beginning of the following academic semester. In the case of a grievance occurring during a summer session, the grievance committee will convene within two weeks of the fall academic semester.

7.         In the event the complainant is not satisfied with the outcome of the hearing and recommendations of the Grievance Committee, the complainant will notify the Dean’s office in writing, within one week of receiving the Grievance Committee decision. All file information regarding the grievance will then be forwarded to the Dean for adjudication.

8.         Only after departmental and collegiate procedures for grievances/appeals have been followed, shall the appeal be referred to the Dean.

9.         Unless an extension of time is sought, the Dean shall render a written response to the complainant, to the defendant, and to the Chair of the Grievance Committee within two calendar weeks of receiving the file information.

10.       These grievance policies and procedures shall be reviewed, evaluated and revised annually by the Dean’s office with input from members of the Grievance Committee of the College of Health Sciences and Human Services.

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