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FAQs

Q. When someone calls extension 1234, it rings on my phone. Why, and how can I make it stop?

A. Extension 1234 has been forwarded to your phone accidentally. Call Telephone Repair at 4400 and describe the problem to them. The Telephone Repair office will  cancel the call forward of extension 1234 so that it will no longer ring at your phone.


Q. When I dial extension 1234, it rings to the wrong person's phone. Why, and how can I reach the person that I am trying to call?

A. Extension 1234 has been forwarded to someone else accidentally. Call Telephone Repair at 4400 and describe the problem to them. The Telephone Repair office will cancel the call forward of extension 1234 so that it will no longer ring at the wrong phone.


Q. When I dial 1-8-area code-phone number, I get a recording that says, "Your call cannot be completed as dialed. Please check the number and try again." Is there something wrong with my phone or the outgoing lines?

A. The recording is coming from our long distance carrier. There is nothing wrong with your telephone or MSU's phone lines. Try dialing the number later, and if the same recording is received, call Telephone Repair at 4400 and they will notify the telephone company.


Q. My phone will ring and when I answer, I here a beep every few seconds. What is this?

A. Someone is trying to send a fax and is mistakenly dialing your extension. If the fax is coming from on-campus and you have a D-Term phone with display, look at the display to see what extension the fax is being sent from. You can then call the Telephone Repair office at 4400 to find out where the fax machine is located. You can and try to transfer the incoming fax call to you office fax machine. Once you have received the fax, call the sender and inform them of the mistake.


Q. Where can I get a AT & T telephone directory?

A. AT & T telephone books are available to be picked up at the Telecommunications Office located on the first floor of the General Services Building.


Q. How do I forward my phone to a different extension?

A. Only faculty, staff, hall directors, and resident advisors are allowed to use the call forwarding features. To receive instructions about call forwarding, call the Telephone Repair office at 4400.


Q. How do I cancel call-forwarding that has been set on my phone?

A. Call the Telephone Repair office at 4400 and request instructions.


Q. My voice mail is not answering my calls or is not working right. Why?

A. Please call the Telephone Repair office at 4400 and ask if a voice mail account has been activated for your extension.

 

Q. When I dial extension 1234, the message "I'm sorry extension 1234 is unavailable. Thank you for calling Murray State University. To report a telephone problem....." Why do I get this message?

A. The extension that you are dialing has been forwarded to voice mail but does not have an activated account. Contact the Telephone Repair office at 4400 so that they may correct the problem.


Q. How can I change or update my personal information for the MSU Online Directory?

A.  Faculty and staff can change their information by using the Update Request Form.


To request a printable Employee Directory or Departmental Roster, please contact Telecommunications at 809-4400 or via email.

Printable Departmental Directory (PDF)

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