Murray State University VPN Connection
    Troubleshooting

    Symptoms
When you run mstc.exe Windows XP says it cannot find the file.

    Problem
Some installations of Windows XP do not include Remote Desktop Connection by default. 

    Solution
Remote Desktop Connection can be downloaded for free from Microsoft's web site by visiting the link below. You will be taken to Microsoft's website where you may click on the 'Download' button to get the installation file.

Download for Windows XP (64 and 32-bit)

    Symptoms
When you try to connect to a server using Remote Desktop Connection, an error messages appears saying the connection has timed out or the connection was refused.

    Problem
It is possible there are network connection issues or that the operating system you are connecting from is not up to date.

    Solution
Verify that you have network connectivity by opening up any website in your web browser. After you have verified network connectivity, contact the help desk by phone at (270) 809-2346 to have them walk you through the Windows update process to ensure your computer is up to date. After they have verified your computer is up to date, visit the link below and install the Remote Desktop Connection update for the operating system you are running.

Remote Desktop Update for Windows XP (32 and 64-bit)

Remote Desktop Update for Windows Vista (32 and 64-bit)
 
    Symptoms
Once you connect to OpenVPN, after you have put in your credentials and everything looks like it connected fine, you are not able to access any computer via Remote Desktop Connection.

    Problem
Most of the time, the problem lies in not running the OpenVPN GUI as an administrator, which causes the program not work properly. You can verify if this is true by double clicking on the OpenVPN GUI after you have connected, or right click and select “Show status”. This should bring up a small log screen. At the bottom of the screen, you will see some text that talks about adding routes. Below is an example of what you will see if OpenVPN is not working properly.

C:\WINDOWS\system32\route.exe ADD 216.249.159.107 MASK 255.255.255.255 192.168.1.1
Wed Dec 02 22:24:41 2009 ERROR: Windows route add command failed: returned error code 1
Wed Dec 02 22:24:41 2009 C:\WINDOWS\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 172.19.93.9
Wed Dec 02 22:24:41 2009 ERROR: Windows route add command failed: returned error code 1
Wed Dec 02 22:24:41 2009 C:\WINDOWS\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 172.19.93.9
Wed Dec 02 22:24:41 2009 ERROR: Windows route add command failed: returned error code 1
Wed Dec 02 22:24:41 2009 C:\WINDOWS\system32\route.exe ADD 172.19.93.1 MASK 255.255.255.255 172.19.93.9
Wed Dec 02 22:24:41 2009 ERROR: Windows route add command failed: returned error code 1
Wed Dec 02 22:24:41 2009 Initialization Sequence Completed

As you can see, there are multiple ERRORs within the commands. This is what causes OpenVPN not to work correctly.

    Solution
Right click on the OpenVPN GUI and select “Exit”. Once OpenVPN is fully closed, right click on OpenVPN GUI and select “Run as administrator”. Once you have done this, you can go ahead and open up OpenVPN, put in your credentials, and connect again. You can verify if this fixed the problem by bringing up the log box again, like we did above, and see if the
errors are no longer there.

    Symptoms
If you double click on the OpenVPN GUI icon in your system tray and the login box does not come up or if you right click on the icon and there is not a connect option.

    Problem
The certificate and configuration files either
A) Did not get copied correctly
or
B) Got copied in the wrong location.
To verify which problem you have, you need to look in the OpenVPN folder and see if there are any configuration files there. If you are using a 32 bit Operating System, go to C:\Program Files\OpenVPN\config and verify there are files located in this
directory. If you are using a 64 bit Operating System, go to C:\Program Files (x86)\OpenVPN\config to verify the files.

    Solution
Make sure you run the installation file as an administrator. If there are not configuration files in either location, more than likely the install file didn’t have permission to put them there. If this is the case, there would have been a zip error during the installation. You will need to uninstall the program and reinstall it as an administrator by right clicking on the install file and choosing "Run as Administrator".

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