Helpdesk hours
Our normal operating hours are Monday - Friday, 8 a.m. to 4:30 p.m.
During June and July, our summer hours are Monday - Friday, 7:30 a.m. to 4:00 p.m.
While classes are in session during the fall and spring semesters, the University Helpdesk will offer extended hours. Extended hours are 8 a.m. to 7 p.m. Monday through Thursday, and 8 a.m. to 5 p.m. on Friday.
During the after-hours period (4:30 p.m. to 7 p.m. Mon-Thurs, 4:30 p.m. to 5 p.m. Friday), the Helpdesk will be closed to walk-ins but will continue to offer support to users over the phone at 809-2346. If a question or problem cannot be answered over the phone, a work order will be placed and handled the next business day. Please be aware that we currently cannot reset myGate accounts after 4:30pm.
If you need support after hours or on weekends, please visit our Support Site.
MSU web account services
You will find the MSU web account services box on the left hand side of the myGate Home tab. There are three links in this box that allow you to change your MSU email password, change/activate your network password, and change/activate your Blackboard password.
You will need your student active directory network logon account to access the internet from the residential colleges and log on to computers in the computer labs on campus. Computer lab hours and locations
Wireless access for mobile devices
If you have a mobile device and would like to connect to Murray State's wireless network, you can use MSUsecure to do so. Below is a link to instructions on how to configure an iPhone or iPod Touch to use the network. If you have questions, feel free to contact us at 809-2346.
309 North Applied Science Building
Murray, Kentucky 42071
Phone: (270) 809-2346
Fax: (270) 809-3676