Service Desk

Service Desk

300 North Applied Science Building
Murray, Kentucky 42071
Phone:  270-809-2346
Fax:  270-809-3159

Unit Mission
The mission of the IS Service Management, Technology Support Services, and Academic Application Solutions is to support and enable the Murray State University community in the use of and access to technology across the campus and to consult with campus users on the best practices and security requirements of all systems used by faculty, staff and students.

Hours of Operation
Spring/Fall semesters: Monday-Friday, 8:00am-4:30pm
June and July: Monday-Friday, 7:30am-4:00pm
If you need support after hours or on weekends, please visit our Service Catalog.



Quick Links
System Alerts (see Racernet)
Service Catalog
Service Desk
Computer Labs


Service Desk Links
SFTP Instructions
VPN information
Clear Browser's Cache
MSU Systems Login Guide (PDF)
Wireless Access Help


IS Service Management
Laura Castleberry Assistant Director, ISSM 270-809-4331
Cindy Hart User Support Tech 270-809-3983
  Service Desk Specialist  
  Service Desk Specialist  
Technology Support Services
Garrett Wheatley Associate Director, TSS 270-809-3690
Tony Jones Administrative Technology Coordinator 270-809-6957
Kris Cole Administrative Technology Coordinator 270-809-5395
LaDonna Roberts Office Assistant 270-809-3506
  Administrative Technology Coordinator  
Academic Applications Solutions
Peter Terry Assistant Director, AAS 270-809-3929
  Academic Applications Coordinator  
  Web & Research Solutions Coordinator