Holds on your account prevent adding and dropping courses. These holds need to be resolved before you will be allowed to perform registration activity.
How do I find out if I have any holds?
On the Academics tab on myGate, click your "Hold" link in the "Registration Tools" box. Any holds shown will list the hold type, reason for the hold, and the processes affected by the hold. For detailed information and how to resolve the hold, click on the "How Do I Resolve Holds?" link.
Students must review their RACR with their academic advisor before scheduling classes each semester. Students can find their advisor's name and email address on their Academics tab on myGate. Advising holds are released by the academic advisor once advising has taken place. Note: advising holds are not displayed on your Holds link.
Alcohol and Drug Awareness Training Holds
Students new to Murray State University who are under the age of twenty-five (25) must complete the online Alcohol and Drug Awareness Training called e-checkup. This hold prevents registration (adding and dropping courses) for students who have not completed the training.
Once the training is completed, the system will remove the hold within 24 hours. For more information, please contact the Women's Center in Oakley Applied Science, Suite C102 or call 270.809.3140. For technical issues with Canvas, please contact the Service Desk at 270.809.2346. Office hours for both the Women's Center and the Service Desk are 8 a.m. - 4:30 p.m. Monday-Friday.
Bursar Purge Hold
Students whose class schedules were deleted for non-payment will have a purge hold applied to their student account, which prevents a student from registering for classes. Contact the Bursar’s Office at firstname.lastname@example.org or 270.809.4227 for questions concerning this hold.
Bursar Scheduling Hold
Students who owe a balance of $200.00 or more cannot schedule for future semesters. Log in to your myGate account to review your account balance on your Money tab and resolve your balance. If you have any questions about your account, contact the Bursar's Office at email@example.com or 270.809.4227.
Bursar Transcript Hold
Students who owe a balance have a Bursar’s Office transcript hold applied to their student account, which prevents a student from requesting their MSU transcript and from viewing their unofficial transcript on their myGate. The transcript hold will be released after the student account is paid in full. Log in to your myGate account to review your balance on your Money tab and resolve your balance. If you have any questions about your account, contact the Bursar’s Office at firstname.lastname@example.org or 270.809.4227.
Commonwealth Honors Academy (CHA)
Students who participated in the prior summer CHA program have the opportunity to earn college credit in the Fall or Spring semesters immediately following their CHA program participation. Students must submit their CHA Intent to Enroll form to the Registrar's Office at least two (2) weeks prior to the start of the semester. For additional information contact Kristina Jackson, 270.809.3762.
College Transcript Needed
All degree-seeking undergraduate students are required to submit all transcripts from
accredited institutions upon admission to MSU. Undergraduate students who are receiving
financial aid and are concurrently enrolled at another institution are required to
submit updated transcripts to MSU after each semester of enrollment at the other school(s).
Students will have a “College Transcript Needed” hold on their account until
the Admissions Office has received an official* transcript from that school. The hold will list the name of the school for which a transcript is needed.
If you have a “College Transcript Needed” hold and you did not attend that college for the semester(s) listed in the Hold Reason, request a letter of non-attendance from that school’s Registrar’s Office to be sent directly to MSU’s Admissions Office.
Many schools use the National Student Clearinghouse as their agent for transcript request processing. You may be able to request your transcript from Get My Transcript, search for the school, and follow the steps. If your school is not listed on Get My Transcript, contact that school’s Registrar’s Office for assistance.
The address to send transcripts to is:
Murray State University Admissions
102 Curris Center
Murray, KY 42071
*Please note that college transcripts cannot be considered official when faxed, hand-carried, or mailed by the student.
For questions about this process, please contact Admissions at 270.809.3350.
Undergraduate students are required to declare an area or major by the time they earn a minimum of 45 credit hours. Undergraduate students who declare a major (as opposed to an area) are required to declare a 2nd major or a minor by the time they earn a minimum of 60 credit hours.
Use the electronic form link below to request to declare your major/ minor/ concentrations/ catalog years/ degree objective.
Department signatures are required for declaring or changing areas, majors, and degree objectives. The only signature required for declaring or changing minors, concentrations, or catalog years is the student’s signature.
This hold prevents students who have not met language skill requirements from registering for university classes. For more information on this hold, please see Weihong Gao, 453 Blackburn.
HS Transcript with Grad Date
Please contact your high school and ask that they send your official final high school transcript including graduation date to email@example.com or by mail to:
Murray State University
102 Curris Center
Murray, KY 42071
*Students may also use Parchment to order their high school transcripts.
For questions about this process, please contact Murray State Admissions at 270.809.3350.
Internal Collections Grades, Internal Collections Misc., Internal Collections Schedule
This hold is placed on students who have past semester debt that has been transferred to Internal Collections at Murray State University. Future scheduling and transcripts will not be allowed until this debt is paid in full. If you have any questions and/or to set up payment arrangements, contact the Bursar's Office at firstname.lastname@example.org or 270.809.3473.
International Documents Hold
Students must submit the required documents outlined in the admission letter to the Admissions office. The hold will not be removed to allow scheduling until the official documents have been received and verified by the Admissions office. For more information, please visit the Admissions office, email@example.com, 102 Curris Center, Murray, KY 42071.
International Insurance Hold
All F-1 and J-1 visa holders are required to provide proof of mandatory health insurance. Specific health insurance requirements were provided in your admission packet. If more information is needed, please visit Blackburn Bldg. basement, room B0019. Health insurance must be purchased prior to registering for classes. Proof of insurance may be delivered in-person to International Student and Scholar Services, Blackburn Bldg. basement, room B0019 or send to firstname.lastname@example.org or email@example.com. Insurance may be purchased for a semester at a time or for the duration of the academic year. Insurance periods must start on the first day of classes and end on or after the last day of finals. To be eligible to register for the next term, proof of insurance must be provided to the addresses mentioned above. Holds will not be removed until the insurance requirements have been met.
Kentucky Department of Revenue
Students whose debt has been transferred to the Kentucky Department of Revenue will not be allowed to receive a transcript or schedule for classes until the debt is paid in full. Students should contact the state at 502.564.4921. For further information contact the Bursar's Office, Internal Collections at firstname.lastname@example.org or 270.809.3473.
Needs New Application
Racer Academy students intending on completing more Racer Academy courses in the spring semester do not need to take further action. Racer Academy students planning to attend Murray State University after high school graduation in the upcoming fall semester should complete a first-time freshman admission application.
For questions about this process, please contact Murray State Office of Undergraduate Admissions at 270-809-3350.
New Letter of Good Standing
Please contact the Transfer Center at 270.809.3350.
New Student Orientation Req'd
All new Murray State University students are required to complete an orientation program. Orientation may be completed in person or online depending on the student's campus location. Students completing the online orientation are "enrolled" in the Canvas Orientation module. Students will complete the module and quiz at the end with at least an 85% to release this hold. For questions about this process, please contact Alison Marshall at 270.809.5796.
Outstanding Debt-Degree Fee
Students who did not pay the graduation application fee when submitting the application must now submit the fee. Students who fail to pay will not be allowed to register for future semesters, order transcripts, or receive a diploma. Contact email@example.com to remit payment.
Pending Degree/Can't Register
Students who have applied for graduation are not permitted to register for classes for a future semester without officially being readmitted to the university for a new program of study. If you are attempting to register for classes for a new program, please contact either the Admissions Office, firstname.lastname@example.org (to schedule for undergraduate classes) or the Graduate Admissions Office, email@example.com (to schedule for graduate-level courses) for details on how to be admitted to a new program. For international students, international students applying for another undergraduate or graduate degree, contact Office of Admissions, firstname.lastname@example.org.
For students who need to take additional classes for the current degree program, please email the Graduation Office at email@example.com and request your graduation application be moved to a future term. The Graduation Office will then move your existing application and release the hold so you may register for classes.
Request Official ACT/SAT Scores
Please contact the Office of Admissions at 270.809.3350.
Required Documents Needed
Please contact the Office of Admissions at 270.809.3350.
Social Security Numbers are required for all enrolled students. The IRS, the Department of Education, and the State of Kentucky’s Department of Education requires Universities to collect a student's correct SSN and full legal name for reporting purposes.
Occasionally, we are notified the name or social security number we have on file for a student doesn’t match IRS/KY DOE records or doesn’t match previously submitted information from other schools. A copy of the SS card is required to prove a legal name and SSN.
If your hold message says “Required: Copy of SS card,” provide a copy of your SS card to the Office of the Registrar, 1st floor Sparks Hall or contact firstname.lastname@example.org.
If your hold message says “Needed: SS card or W-9 form,” either provide a copy of your SS card or provide the completed W-9 form to the Office of the Registrar, 1st floor Sparks Hall or contact email@example.com.
Student Loans Grades, Student Loans Schedule, Student Loans Miscellaneous
Students who have been awarded an Institutional Loan and are not current with payment will not be permitted to request their Murray State University transcript or to schedule for future semesters. If you have any questions, contact the Bursar's Office at firstname.lastname@example.org or 270.809.2669 regarding these loans.
A Study Abroad Hold is placed on a student who has returned from their trip if there is still a balance owed on the program bill. To have the hold removed the student must pay all remaining program fees in full and have a zero balance.
A Study Abroad Hold is placed on a student who has not yet studied abroad if that student has not yet met all requirements with the Education Abroad Office. There are two things to do to complete these requirements:
- Login to Horizons application and complete the Post-Acceptance section.
- Complete the orientation program on Canvas with 100% on the quiz.
Title IX Hold
Students who have not completed the Title IX and Harassment Prevention online training on Canvas will have a Title IX Hold placed on their accounts. This hold prevents students who have not achieved a score of 100% on the assessment/quiz portion of the online training to register for, drop or add university classes. Once the score of 100% on the assessment has been achieved, the system will remove the hold within 24 hours.
For more information on this hold, please see the Office of IDEA in 103 Wells Hall or call 270.809.3155. For technical issues with Canvas, please contact the Service Desk at 270.809.2346. Office hours for the IDEA Office is 8 a.m. - 4:30 p.m. Monday-Friday. Visit RacerNet for Service Desk Hours.
University ESL Conditional
Students who are admitted as ESL Conditional must meet university admission requirements before this hold will be removed. Graduate students must meet individual graduate program requirements and be admissible to the university. An application and all required admission documents must be submitted to the Admissions office, 102 Curris Center, email@example.com. For more information, please contact the ESL Office, 452 Blackburn, firstname.lastname@example.org or email@example.com.
Unpaid Housing Deposit
Students are required to pay a $150 deposit when they complete their initial application for a space in housing. If a student cannot pay the deposit at the time of application, the deposit can be deferred. The hold is placed on the account after the semester has started and will be removed once the deposit has been paid.
Update Perm/Home Addr
Students who do not have a valid permanent/home address on file with Murray State are required to add a valid permanent address on myGate. View instructions for adding your address. Once you have added/updated your permanent address, please email firstname.lastname@example.org. Please include your name, M number, and that you have updated your address on myGate. The Office of the Registrar staff will review your address and release the hold.